Shipping policy

Flat $35 on orders below that. U.S. delivery only.

From order to doorstep, processing included.

Emailed to you as soon as your order ships.

Orders are processed within 1–3 business days after payment confirmation.

●  Orders placed on a weekend or a public holiday start processing on the next business day.

●  During periods of high demand, processing may take longer. If that affects your order, we will tell you.

●  Orders can be changed or cancelled up until fulfillment. After that, they cannot.

Orders are dispatched from our facility in Germany and travel by express carrier to your address.

We deliver to addresses in the United States only. We are not able to ship to other countries at this time.

●  Orders of $125 or more: shipping is free.

●  Orders below $125: a flat rate of $35.

The exact amount is always shown at checkout before you pay. Shipping cost is separate from any import duties or taxes; see Customs & Imports below.

●  Processing: 1–3 business days

●  Transit to the U.S.: 2–5 business days

●  Typical total: 3–8 business days from the day you order

●  Customs entry and inspection

●  Carrier network delays

●  Weather

●  Incorrect or incomplete delivery details

Every order is tracked. A tracking link is emailed to you as soon as your parcel leaves our facility.

Please allow up to 48 hours for the first carrier scan to appear. A tracking number without movement in that window is normal and not a sign of a problem.

Customers are responsible for providing accurate delivery details. Please order with a phone number and address you actually check: on cross-border shipments the carrier or customs may need to reach you directly.

Organic Formula Europe is not responsible for delays, additional carrier charges, or lost shipments caused by incorrect or incomplete addresses. If you notice a mistake after ordering, contact us immediately. Before fulfillment we can usually still correct it.

Once a parcel has been handed to the carrier, delivery is outside our direct control. If a shipment appears delayed, held, or lost, contact us within 14 days of the expected delivery date so a carrier case is still possible.

We check the tracking, open a carrier investigation where useful, and then resolve it as either a replacement shipment or a refund, depending on what happened. We tell you which one applies before we act.

Parcels that the carrier has confirmed as delivered are not covered by replacement or refund.

If your order arrives damaged, incorrect, or incomplete, contact hello@organicformulaeurope.com within 48 hours of delivery and include:

●  Your order number

●  Photos of the product and the packaging

●  A short description of the problem

Once we have confirmed the issue, we will provide a replacement shipment or a partial or full refund. Note that infant formula cannot be returned; please see our refund policy for the full picture.

Orders are shipped from Germany to the United States, so every parcel passes through a customs entry before final delivery. As the recipient, you are the importer of record: the goods enter the U.S. in your name and for your household. We prepare the export and customs paperwork, so there is nothing for you to file.

Shipments may be subject to import duties, taxes, and customs fees set by U.S. authorities. These charges are outside our control and we cannot predict what they may be for an individual parcel.

We declare the accurate value and commodity code on every shipment. We do not under-declare shipments on request.

Customs processing can add time beyond our delivery estimate. More detail is in our FAQ under Customs & Taxes.

If a shipment is refused at delivery or cannot be delivered, we are not responsible for additional shipping, storage, or handling costs. Because infant formula cannot be restocked or resold once it has left our facility, refused shipments are not eligible for a refund.

For shipping inquiries, please get in touch:

Email: hello@organicformulaeurope.com
Website: organicformulaeurope.com
Support hours: Monday to Friday, 9:00–17:00 CET (approx. 3:00–11:00 AM Eastern)