Refund policy
Last updated: February 8, 2026
Thank you for shopping at Organic Formula Europe.
Due to the nature of the products we offer, we maintain a strict returns policy to ensure the safety, quality, and integrity of all items shipped to our customers.
Returns
We do not accept returns for any products once they have been shipped.
Our products include infant nutrition and related consumable goods, which are considered perishable and hygiene-sensitive items. For safety and regulatory reasons, we cannot restock or resell any returned merchandise.
All items are shipped directly from secure, clean, and quality-controlled facilities and leave our fulfillment partners in new, unopened condition.
Damaged, Incorrect, or Missing Items
If your order arrives:
- Damaged
- Incorrect
- Incomplete
Please contact us within 48 hours of delivery at:
hello@organicformulaeurope.com
To process your request, we may require:
- Order number
- Photos of the item and packaging
- Description of the issue
If the issue is confirmed, we will — at our discretion — provide:
- A replacement shipment
- A partial or full refund
Non-Returnable Items
For safety and compliance reasons, the following items are non-returnable:
- Infant formula
- Food products
- Opened or used items
- Hygiene-related products
Order Cancellations
Orders may only be canceled before fulfillment or shipment.
Once an order has been processed or shipped, it cannot be canceled or refunded.
Refund Processing
If a refund is approved:
- Refunds will be issued to the original payment method
- Processing times depend on your financial institution
Shipping fees are generally non-refundable unless the error was caused by us.
Chargebacks & Fraud Prevention
We encourage customers to contact us directly before initiating a chargeback so we can resolve any issue quickly.
Fraudulent or abusive refund claims may be denied.
Contact
For all refund or order-related inquiries:
hello@organicformulaeurope.com
Organic Formula Europe
https://organicformulaeurope.com/