A) Products & Ingredients
Q1. What types of formulas do you offer?
We stock a carefully curated range of EU-produced organic formulas, including cow’s milk, goat’s milk, sensitive/comfort options, and specialty formulas. Each product meets strict European standards and comes directly from certified manufacturers.
Q2. How do I choose the right formula for my baby?
Start with age (newborn, 6+ months, 10+ months, 12+ months) and any known sensitivities. If your baby shows signs of intolerance, speak with your pediatrician. Our team can guide you based on ingredients, consistency, and taste profile—contact us at support@organicformulastoreeurope.com.
Q3. Do you carry vegetarian-friendly options?
Yes. We offer formulas using plant-based DHA (e.g., algae oil) and without fish oil, suitable for families seeking vegetarian choices. Always check each product’s ingredient list.
Q4. Are goat’s milk formulas suitable for cow’s milk protein allergy (CMPA)?
No. Goat and cow’s milk proteins are similar; babies with diagnosed CMPA should avoid both unless your pediatrician explicitly advises otherwise.
Q5. Do your products contain DHA and other key nutrients?
All infant and follow-on formulas we sell comply with applicable EU requirements, including DHA where mandated, plus a balanced mix of vitamins and minerals. Check each label for the exact composition.
Q6. What about maltodextrin, lactose, or added sugars?
Ingredient choices vary by brand and stage. We highlight sweetener sources transparently on each product page so you can pick what best matches your preferences and your pediatrician’s guidance.
B) Preparation & Feeding
Q7. Do I need to boil water before mixing formula?
Follow the manufacturer’s instructions on the tin/box. Many brands advise boiling fresh water and allowing it to cool to a safe mixing temperature before adding powder.
Q8. Where can I find preparation and feeding charts?
Every product page includes the official preparation steps and feeding chart in English. We also include printable instructions in your order confirmation.
Q9. Is a scoop included?
Yes—each product includes a manufacturer-provided scoop. Depending on the packaging, it may be in the box (outside the inner bag) or inside the can.
Q10. Can I combine breastfeeding and formula feeding?
Many families do. If supplementing, introduce formula gradually and monitor how your baby responds. Always seek medical advice if you have concerns.
C) Quality, Freshness & Shelf Life
Q11. How fresh are your formulas?
We operate on a fast-moving inventory cycle in Germany, and source directly from European partners. Products are stored in climate-controlled conditions and shipped quickly to preserve freshness.
Q12. How do I read the expiration date?
Most European products use DD/MM/YY format. You’ll find the date on the base or side of the box/can.
Q13. How should I store unopened and opened formula?
Store unopened tins/boxes in a cool, dry place away from direct sunlight. Once opened, keep the container tightly closed and use within the period indicated by the manufacturer (typically a few weeks).
D) Shipping & Delivery
Q14. Where do you ship from and to?
Orders ship from Germany to customers in the EU, the U.S., and other destinations where permitted.
Q15. How long does delivery take?
Typical timelines:
- Within the EU: ~1–3 business days (express)
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To the U.S.: ~2–5 business days (express), depending on location and customs
Actual transit can vary due to carrier networks, weather, and customs clearance.
Q16. Which carriers do you use?
We partner with reliable express carriers (e.g., DHL Express/UPS). The exact carrier depends on destination and service availability.
Q17. Will I receive tracking?
Yes. A tracking link is emailed automatically once your order ships.
E) Customs, Duties & Taxes (for non‑EU orders)
Q18. Are import taxes or duties included?
For shipments outside the EU, local taxes and duties may apply and are usually payable by the recipient. Please check your country’s regulations before ordering.
Q19. Can you declare a lower value?
No. We must declare the accurate value and HS code to comply with customs regulations.
F) Orders, Payments & Pricing
Q20. Which payment methods do you accept?
We accept major credit/debit cards and secure payment options (e.g., Apple Pay/Google Pay/PayPal—configure per your setup).
Q21. Can I change or cancel my order?
If your order hasn’t shipped yet, email us at support@organicformulastoreeurope.com as soon as possible. Once dispatched, changes/cancellations are no longer guaranteed.
Q22. Do you offer subscriptions or bundles?
Yes. Save on recurring deliveries and multi-pack bundles. You can pause, skip, or cancel anytime from your account dashboard.
Q23. Do you price-match?
We strive to offer competitive pricing year-round. If you spot a genuine like-for-like offer, email us a link and we’ll do our best to help.
G) Returns & Issues
Q24. What’s your return policy?
For safety reasons, we can only accept unopened, sealed items in original condition within 7 days of delivery. Contact support@organicformulastoreeurope.com for authorization and instructions.
Q25. What if my order arrives damaged or incorrect?
Take clear photos of the packaging, label, and product, and email support@organicformulastoreeurope.com within 7 days. We’ll resolve it quickly (refund, replacement, or credit) according to policy.
Q26. My package is delayed or lost—what should I do?
Check the tracking first; if there’s no movement for 48–72 hours, contact us. We’ll open a carrier investigation and keep you updated.
H) Safety & Compliance
Q27. Are your products authentic and sealed?
Yes—100% authentic, sourced from authorized European channels, delivered in original manufacturer packaging with intact seals.
Q28. Do you provide product recalls or safety alerts?
If a manufacturer issues a recall or advisory affecting our stock, we notify impacted customers and follow the official guidance immediately.
I) Special Diets & Sensitivities
Q29. Do you offer lactose-reduced or specialty formulas?
We carry options designed for sensitive tummies. Always review labels and consult your pediatrician for suspected intolerance or allergy.
Q30. Are your formulas gluten‑free?
Infant formulas are typically gluten-free; confirm on the label for each product.
Q31. Halal/Kosher options?
Availability varies by brand. Check the product page for certifications or contact us.
J) Accounts & Support
Q32. How do I contact you?
Email support@organicformulastoreeurope.com or use our contact form. We aim to reply within 24 hours on business days.
Q33. What are your support hours?
{e.g., Monday–Friday, 9:00–17:00 CET}.
Q34. Can I get personalized product advice?
Absolutely. Share your baby’s age and any known sensitivities, and we’ll help you narrow options—always alongside your pediatrician’s recommendations.